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Oct

05

Showing Appreciation

If you want to communicate appreciation to others that is perceived as authentic, we have identified four core conditions that need to be met. Team members will feel valued when appreciation is communicated:   1. Regularly. What is ‘regularly’? It varies depending on the work setting, the frequency of interaction between co-workers, […]

Aug

11

MUSIC Intercultural Model Videos

MUSIC Intercultural Model Introduction Matrix of Relationships – This determines the kind of relationship a person has with someone and what is needed in business to build rapport and trust to be seen as a competent business partner. Uncertainty Tolerance – When do you have enough information to make a […]

Aug

06

MUSIC Intercultural Model Overview

Our in house Intercultural Model celebrates its 20th birthday in 2016! Here’s a quick overview of a simple model that’s helped so many individuals and teams to get their heads around cultural differences!

Aug

02

The Currency of Kindness

This is a great little article from culture-agency.com, who have summed up so well that being kind is the way to go… Kindness has historically not been a term immediately associated with business. In fact, one might argue that such a soft word is counter-intuitive to winning, which (at least […]

Jun

10

The Science of Happiness at Work: Key Drivers

Empirical research from the I-Opener Institute, involving 9,000 people from around the world, reveals some astonishing findings. Employees who report being happiest at work: Stay twice as long in their jobs as their least happy colleagues Spend double their time at work focused on what they are paid to do […]

May

22

Key Learnings from Improv Theatre

The corporate world and improvisational comedy may seem like odd bedfellows at first, but the two actually share a lot in common. In fact, the tenets of improv are being increasingly used to teach real-world skills for business success.   “Business and comedy have overlap in that you’re always listening […]

May

20

International Networking

International Networking Contrary to what people sometimes assume, not everyone across the world networks the same way. As a result, trying to build overseas relationships can often feel like sailing across the Pacific with a blindfold — regardless of whether you’re a first-time entrepreneur or seasoned executive. What can business leaders […]

Aug

28

The Problem with Being Too Nice

  Leaders are placed under a tremendous amount of pressure to be relatable, human and … nice. Many yield to this instinct, because it feels much easier to be liked. Few people want to be the bad guy. But leaders are also expected to make the tough decisions that serve […]

Aug

21

Rumination: The danger of dwelling

The UK’s biggest ever online test into stress, undertaken by the BBC’s Lab UK and the University of Liverpool, has revealed that rumination is the biggest predictor of the most common mental health problems in the country. A bit of self-reflection can be a good thing, say psychologists. But just […]

Aug

11

Managing Two People Who Hate Each Other

Managing people is never easy, but when the animosity between two of your direct reports escalates to the level of hatred, how do you minimize the drama and keep your team on track?  Before you call for a professional mediator, remember that this is a fundamental part of your job as […]

Aug

04

Getting you thinking about cultural diversity

  The is an old adage, ‘Do unto others as they do unto you.’ This may seem sage advice, however it does make the assumption that there is a underlying general understanding. The most ordinary thing in the world is to see things through your own eyes. The most extra-ordinary […]

Jul

21

Intercultural Communication Competence

  What is intercultural communication competence? The ability to adapt one’s behavior toward another person in ways that are appropriate to the other person’s culture. The six stages of intercultural communication competence and how they work. Stage One-Denial Person denies that there are other cultural approaches to behavior beyond that […]

Jul

14

The Importance of Emotions in Business

Too often in my professional life I was told there was no room in business for emotions. I came to believe it with time. And yet, there was always a side of me that was frustrated with this concept – with management’s tendency to silence emotions, ignore or try to […]

Jul

10

Transactional Analysis : Ego States & Basic Transactions

  transactional analysis Eric Berne’s Transactional Analysis – TA theory development and explanation Please note: The technical content of this article has been authored/provided by different experts in Transactional Analysis, notably Anita Mountain and Chris Davidson of Mountain Associates. Authors/originators are indicated throughout the article. Where you use these materials […]

Jul

03

Tips on Managing Difficult People

Three Ways to Deal with a Passive-Aggressive Colleague It can be incredibly frustrating when a co-worker agrees with a plan of action, only to go off and do his own thing. This type of sabotage is all too common and can make it difficult to achieve your goals. When you […]

Jun

12

Leadership beyond control

I recently came across some articles on workplace bullying at management-issues.com. I was especially interested in the features about bullying managers since, for some time, I have been tracking the demise of tyrannical leaders. And yet there they were: short articles with headlines such as, “Battling against a bad boss” […]

Jun

09

10 Tips for Effective E-Mail Communication

Email correspondence is not as straightforward as it seems. Although it can be a helpful and effective way to communicate with colleagues and clients,  it can also be unhelpful and annoying. Below are 10 tips for effective email communications. Be clear and specific! Most of us have way too many emails […]

May

27

What Do Managers Actually Do?

“No job is more vital to our society than that of the manager. It is the manager who determines whether our social institutions serve us well or whether they squander our talents and resources.” – Henry Mintzberg According to traditional management theorists (Henri Fayol and others), managers plan, organise, execute, coordinate and control. […]

May

20

The Expert (Short Comedy Sketch)

The Expert – Funny business meeting illustrating how hard it is for an engineer to fit into the corporate world! Starring: Orion Lee, James Marlowe, Abdiel LeRoy, Ewa Wojcik, Tatjana Sendzimir. The Expert (Short Comedy Sketch) from The Bridge on Vimeo.